hbeckner comments

This was not overbooking. The United flight had a seat for every paying passenger. United threw the passenger off to make room for their own crew. This was the airlines total disregard for their passengers. The lying airlines have now turned this discussion from their poor service to true overbooking. The next step will be to blame all this on "no show" passengers. You see, it's always the paggenger's fault.

The core of the problem is that four of United’s people had to get to another destination to avoid their future flight being cancelled.

You put this out as a fact. Is this just another falsehood put out by United to justify their terrible treatment of a paying customer? "We HAD to do this or terrible things would have happened." The airline did not know this flight was 100% full? How far in advance did they decide to move this crew to Louisville? Did they even think to buy a ticket for their crew on another airline? Too many questions that have not been answered. After this incident why would we believe these clowns?