Sakura House/Hotel Guest Relations comments

Hello Luis, Badge213,

We appreciate your honest feedback and comments in regards to the issues you experienced at our accommodations.

In order to provide the utmost safety for our guests at our hotels, we require a copy of guest's passport for identification and verification. In the event you do not have a passport available, we accept other identifications that are valid in Japan. This includes residence cards. 

We keep a copy on-hand for security reasons, however we do not provide these copies to the authorities unless specifically requested to do so with proper procedures.

In regards to Sakura House, we provide a variety of furnished rooms across Tokyo at different price points. Our service prides itself on offering temporary accommodations specifically for people from overseas to get settled in Japan, where finding an apartment may be difficult due to fees, language barrier, etc.

Thank you again for your concerns, we will definitely use your feedback to further improve our service and to better accommodate both tourists and residents in Japan.

Sakura House/Hotel Guest Relations